Updated 20th February 2021
Please read these terms and conditions (the “Terms”) carefully before using this website ("the Site"). Use of the Site is subject to compliance with the Terms. If you do not accept these Terms, please refrain from using our Site.
This Site is operated by Powder Monkey Small Arms Ltd, Unit 16 Chislet Close, Lakesview International Business Centre, Hersden, Canterbury, Kent CT3 4LB
All our products and services are subject separate to the terms and conditions of the applicable agreements governing their use, details of which can be found by following the links on the Site before you agree to purchase the products or services in question.
2. Acceptance of Terms
By using this website, you accept and agree to be bound by these Terms & Conditions.
3. Order Acceptance
When you place an order through this website, we will send you an acknowledgment e-mail. This e-mail is not an order confirmation, nor does it indicate that we accept your order.
Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the goods ordered.
If we are unable to supply you with the goods you have ordered within 30 calendar days or if we discover a mistake in the price or product details then we will send you a response by e-mail explaining why we are unable to accept your order. We reserve the right not to accept any order where the price is incorrect.
All prices are in Sterling (£), include VAT where applicable and exclude delivery.
5. Delivery & Packing
Goods are usually dispatched within 3 working days but may take longer when not in stock or during peak times. In any event goods will be sent within 30 calendar days of receipt of your order (see Order Acceptance).
We shall not be liable to you for any delay or failure to deliver the goods within estimated timescales.
Express Delivery orders are given priority and will be dispatched as soon as possible using next day delivery which may require a signature.
Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our delivery services and we may not be able to arrange delivery of some items to such addresses. We will notify you of this when we receive the order.
For more information, please see our Delivery Policy
6. Your Legal Right to Cancel
Under UK law you have the right to cancel your contract, for whatever reason, within 7 days beginning the day after you receive the goods. You will receive a full refund of the cost of the goods including any delivery costs. You will have to return the goods to us and will be responsible for the cost of return postage.
Please note that this right does not extend any goods that have been personalised.
You will be responsible for the goods while they are in your possession including when returned to us. We would therefore recommend that you re-use the original packaging and use a recorded and insured form of postage when returning goods.
7. Our Money Back Guarantee
Powder Monkey Shop offer an extra money back guarantee up to 14 days after you receive your order. If you are not entirely happy for any reason, then please contact us so that we can explain how to return the goods and provide a return reference number.
We will be happy to offer a refund of the cost of goods (delivery charges will not be refunded) provided they are in good condition, complete with all accessories and in their original packaging.
Please note this does not affect your legal right to cancel goods up to 7 days from receipt (see above) nor where goods are miss-described or faulty (see below). For more information, see our Returns Policy
8. Christmas Returns
Over the Christmas period we extend the time we allow for returns under our Money Back Guarantee. Goods ordered between 1st November and 24th December may be returned for a refund if received by us before 20th January.
9. Faulty & Miss-described Goods
Where goods are faulty or not as described please contact us to arrange a return within 30 days of ordering. We will be happy to offer a full refund including all delivery charges. Some brands offer extended warranties so please contact us if goods are faulty over 30 days after ordering, and we can confirm if they are indeed covered by an extended warranty.
We currently only accept orders for delivery within the UK & Europe. All customers must be UK or European residents and over the age of 18.
11. Data Protection
12. Governing Law
These Terms & Conditions and any contract between us shall be governed by and interpreted in accordance with English Law and the English Courts shall have jurisdiction over any disputes between us.
13. Statutory Rights
These Terms & Conditions are in addition to your statutory rights as a consumer which remains unaffected.
Prices quoted on the Powder Monkey Small Arms Ltd website are specific to purchases made through the site and may differ from those in the actual Powder Monkey Shop.
15. Links to Other Sites
This site may contain links to other Third-Party websites. All of the sites listed have been carefully selected by us and they are provided in good faith, however we offer no guarantees for the products or services that they offer, and we are not responsible for their operations in any way.
16. Amendments to Our Services and Terms & Conditions
We reserve the right to make changes to our website, policies, and Terms & Conditions. Any changes will be posted on our website. It is your responsibility to check whether the Terms & Conditions have been revised, as use of our site after the date of any revision shall be deemed to constitute your acceptance of the revised Terms & Conditions.
All elements of the website content and all logos, photography, graphics and software are protected by UK copyright laws. You are entitled to view the website and to print pages of the website for the sole purpose of placing an order with Powder Monkey Small Arms Ltd. However, any copying or downloading from the website without written permission from Powder Monkey Small Arms Ltd is strictly prohibited and will be deemed an infringement of copyright.